Frequently Asked Questions
Yes! Please make sure you inform the centre that you are a card holder / Coupon holder at the the time of booking appointments.
I check my Blood pressure regularly on my own, but how is it possible to record the same on the health monitor App?
Yes you can record your blood pressure in the health monitor app. Go to My Vitals->Blood Pressure->Add/Record Blood pressure. This will help you save your values and review your trending anytime.
Your user id and password will be printed at the bottom of your bill which was given at the center during the billing process.
Non android users can use our website http://reports.medall.in for monitoring their reports and health parameters once they get their customer Id after doing a test at that center!
Please search for “Medall customer reports” in google play.
You will have access to customer service center from 8am to 9.30 pm (from Mon- Sat) and 8am to 4pm on Sundays.
To monitor your health Please login to the Medall Customer reports App on android phones or http://reports.medall.in on non-android devices, go to the My Vitals page. This would have the trend charts of different parameters which are to be monitored.
No! The card will not be automatically renewed after a year
What if I was unable to utilise all of the coupons or tests listed Option 1 or Option 2, will the money be refunded?
No. Medall will not give back money for unused Medall HMP coupons or tests listed in Option 1 or option 2.
No! Lost coupons unfortunately cannot be replaced!
If the coupon is for a free test, will I get money back if I show my card which entitles me to a 10% discount on the same test?
No. There is NO money back scheme.
Can I present my Health Card and coupon together and get the additional discount? For example: 10% on presenting the Card and the extra 5% from the coupon.
No. Both the benefits cannot be combined. Medall HMP card benefits include Tests worth Rs. 11,000 under Option 1 package and Option 2 package (you have to choose one of the options) and Medall HMP coupons offer additional value of close to Rs. 24,000. Both these cannot be combined and have to be used separately.
No! While making the payment, the Medall representative will take away your coupon presented for that particular test.
Yes! The individual who wishes to use the coupon for a particular test will have to present the coupon at the counter while making the payment.
The kit contains 2 cards so that the primary card holder can always keep one and the 2nd card can be shared. But in case of loss of both cards, ONLY the primary card holder can purchase maximum of 2 additional cards for Rs. 250 per card.
My friend’s relative, visiting from the US had to get an MRI done. I gave her the card to be presented to avail the discount. But she was asked to wait as she did not have an appointment! Why?
Although the primary card holder can share the card with anyone he/she wishes, prior appointment for the test has to be taken. Possession of the Health Card DOES NOT guarantees appointment or priority for getting the test. Please call the center before going for your test.
No. However you will get excellent service for the test/ service that you have chosen by making prior appointment at the appropriate center .
My father lives in Trichy and I live in Chennai! Can my father get his test done in Trichy and avail the discount from my Health card?
Yes provided your father brings one of the original Medall HMP cards (2 given in the kit)
Can I use the Medall HMP Card in another Medall center although I purchased it at a different Medall center?
Yes! The Health card can be used anywhere across the different Medall centers (listed in this booklet)
I just booked the card at the center for Rs. 555 with the payment option and I was issued a ‘Welcome letter’ with a temporary Id! Can I use it for any test right away?
You can book the card for Rs. 555 only and you can avail only spot discount uptoRs. 300
No! It is important to have the actual card on you if you wish to avail the discount against a test.
Yes! A maximum of 8 CTs in a year with discount and a maximum of 8 MRIs in a year with discount. The other tests and services are unlimited.
No. All tests and services provided by Medall diagnostic centers are eligible for use of Medall card.
If I have picked Option 1 upfront and if I have exhausted the number of tests for TFT but have not used RFT, can I exchange RFT for TFT?
No. You cannot exchange tests or interchange tests in any Option that you have picked upfront.
No. You have to choose and pick between Option 1 and Option 2
I have an appointment to do a diagnostic test today, can I purchase the card at the center for Rs.5555 and redeem it on the spot by getting the 10% discount on my test?
Yes! You can. You will be issued a ‘Welcome letter’ with a temporary id
Yes! There is a special payment offer where you can book the card for Rs. 555 only
The Medall HMP Card is valid for a year from the date of purchase!
Do I have to choose between Option 1 and Option 2 of the listed tests offered as part of the card, at the time of purchase of the Medall HMP Card?
No. You do not have to pick between Option 1/Option 2 from the free tests offered as part of the card, at the time you buy the card (although it is encouraged that you have some idea which one to choose…
You should expect a call from Medall Customer services on purchase of the card, to welcome you as a card holder and also to verify your personal details. After this call, the Medall HMP card along with the kit, will arrive at the address given and validated, in approximately 7 days. Until the arrival of […]
How can I purchase this Medall HMP Card? What is the process post purchase of the Card? Do I have to register or call to activate the card?
The Medall HMP Card can be purchased from any one of our 66 centers. Upon purchase, a welcome letter, which is your proof of purchase, will be handed to you with a temporary Id in it, that is activated immediately. In the near future, Medall HMP Card can also be purchased by calling our Call […]
Medall is an integrated diagnostic center with a variety of service offering ranging from basic X-rays to complex MRI’s, and ranging from basic sugar tests to complex pathological tests! With over 100 MD Radiologists and Pathologists; voted South India’s largest diagnostic services and fastest growing company; and with over 66 centers where most of the […]